Terms of Service

Last updated: 2026. This is a plain-language summary for the MVP; a full legal version will follow.

1. What we are

LocalVietnamGuide is a platform that connects travelers with independent local guiders. We are not a tour operator and do not provide the local experiences ourselves.

2. Travel Pass

A Travel Pass is a one-time, time-limited purchase that unlocks the ability to contact guiders on the platform. It is not a subscription and does not auto-renew. Prices are shown before purchase.

3. On-platform contact only

All communication between travelers and guiders must happen on the platform. Sharing off-platform contact details (phone, WhatsApp, Viber, Zalo, email, social profiles) is not allowed and may be hidden or lead to account suspension.

4. Guiders

Anyone 18+ with a valid ID may apply to become a guider. Guiders must pass identity verification (eKYC) and a short interview. Guiders set their own indicative rates and keep what they earn from experiences arranged with travelers.

5. Conduct & safety

Users must behave respectfully and lawfully. Report any issue to our support team. We may remove content or suspend accounts that violate these terms.

6. Liability

Experiences are arranged directly between travelers and guiders. LocalVietnamGuide is not liable for the conduct of users or the outcome of any meeting, to the extent permitted by law.